Global social listening services for in-depth brand insights

Understanding what your audience and competitors say about your brand online is more crucial than ever. Our social listening services tap into the pulse of online conversations, providing actionable insights to drive your brand forward. We can cater to any language, market, and current workflow you have. Book a free consultation today and elevate your brand with over 150+ languages.

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Why choose our social listening services?

The digital landscape is buzzing with conversations. From praises to grievances, every voice can offer invaluable insights. Our services ensure you’re not just hearing but truly understanding what people say about your brand.

From global coverage to local insights

With capabilities spanning over 150 languages, we dive deep into conversations from around the globe. We ensure you get a comprehensive view enriched with local cultural nuances.

Expertise beyond the data

Our team isn’t just about numbers; they understand the sentiments, emotions, and stories behind them. This blend of data science and human understanding means you get accurate and meaningful insights.

Dedicated support for your brand

Every brand has a unique story and challenges. We assign a dedicated account and project manager to ensure our services align perfectly with your brand’s objectives and goals. We can even work to learn and use your bespoke systems.

Why brands trust us for their social listening needs

Real-time insights

Stay ahead of the curve by capturing real-time feedback and sentiments from your audience. Respond to trends as they emerge and make informed decisions.

Comprehensive coverage

We don’t just monitor popular social media platforms. Our services extend to blogs, forums, news sites, and other online communities, ensuring you get a holistic view of your brand’s online presence.

Data-driven decision making

Transform raw data into actionable insights. Our reports help you understand the sentiment, trends, and areas of opportunity or concern for your brand.

Competitive analysis

Understand how your brand stacks up against competitors. Identify strengths, weaknesses, and potential areas of differentiation.

Tailored reporting

Receive reports tailored to your business needs, whether you want a high-level overview or a deep dive into specific topics or platforms.

Our client onboarding process

How our social listening services work

Step 1

Start with an initial consultation

We begin by understanding your brand, objectives, and specific areas of interest. This call helps us tailor our monitoring to your unique project needs. We’ll then connect you with dedicated project and account managers for a streamlined experience.

Step 2

Setting up monitoring systems

Using a blend of our advanced tools and platforms, we set up monitoring for your brand, relevant keywords, competitors, and more. Based on your brief, we can also work with client-provided tools to monitor specific sites in any language.

Step 3

Continuous analysis and support

Receive regular reports detailing findings, insights, and recommendations. Our team is also available for consultations to discuss results and potential strategies. We can scale to your requirements.

Manage your brands’ online reputation. Book your call today.

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Guaranteed confidentiality and security for any sized project

We can provide a secure, impartial and confidential service. We are ISO 9001 (quality management) and ISO 27001 (information security) certified, underpinning our goal to strive for the highest quality of work produced.

Don’t just hear it from us.
Listen to what our clients have to say…

Working with Global Lingo has been an excellent experience for our team. Over the years, they have supported us across a wide range of localization services, including translation, voiceover, subtitles, video and image editing, and the localization of complex eLearning courses developed in Rise, Storyline, and Adapt. These projects often involve multiple languages, demanding timelines, and technically complex learning environments, and Global Lingo has consistently delivered with reliability and high quality.

Misha Milshtein

Director of co-creator experience and management

Global Lingo was a true extension of our team during a highly complex, high-stakes translation effort. As we scaled across multiple brands, dozens of workstreams, and more than 20 languages, their team brought clarity, precision, and urgency to an incredibly nuanced scope. We were able to hand off the work with complete confidence, knowing it was in expert hands. They didn’t just deliver, they brought calm, structure, and trust when it mattered most.

Katy Foucar-Szocki

Senior Director, Client Strategy

“Global Lingo translates into 28 languages for us. They provide us with a fast, consistent service and their translators quickly become familiar with the terminology and tone that we use. We also receive great customer service from our Account Manager.”

Honda

Corporate Communications Manager

“We have been using Global Lingo for a number of years in relation to our transcription of tapes in HR for disciplinary hearings and we find them to be reliable, discreet and extremely prompt in their services. We would have no hesitation in recommending them as a supplier.”

Standard Chartered

HR Manager

“The team at Global Lingo made the process of translating our complex legal guides easy. Right from the outset, they spent time securing the right translators to ensure that our series of guides were accurate, read well to native speakers and had a consistent tone. Their desktop publishing capability, which meant that each guide was returned to us correctly designed and formatted in InDesign, was an added bonus. On a personal level, our contacts at Global Lingo were a pleasure to work with. We will continue to work with them on translations going forward.”

Mishcon De Reya

Manager

“Global Lingo has been a fantastic partner to work with supporting us with our translation needs since the beginning of 2016.”

Lumesse

Manager

“Global Lingo were readily available for questions and changes and went out of their way to make sure the experience was as easy and enjoyable for us as possible. I would wholeheartedly recommend using them again and I hope with the growth of our Chinese readership and the development of new Chinese exhibitions within Media 10’s portfolio that we will be able to work with them in the future.”

ICON

Marketing & Event Manager

“Global Lingo has been a highly reliable partner for our transcriptions. They consistently provide highly accurate transcripts which in turn, ensures high quality and highly accurate output for us.”

INSEAD

Manager

“We are very happy with the quality and quick turnaround of this important project. Our translation needs were complex and multilingual and Global Lingo managed all aspects professionally and promptly.”

Hilton

Manager

“Global Lingo have now collaborated with us on three of our projects in Europe. Each time they have been presented with challenging timelines that they have happily worked around, delivering a consistent service. The team have always been really helpful and accommodating, which has made the process so much easier.”

Pret A Manger

Partnerships Project Manager

Social listening FAQs

Our standard package includes monthly reports, but we offer custom packages with more frequent reporting based on your needs.

Absolutely! We can set up dedicated monitoring for specific campaigns, product launches, or events. We can even monitor sites you choose in over 150 languages.

Leveraging advanced tools and platforms alongside manual verification by our team, we ensure the utmost data accuracy and relevance. Our commitment to quality is further reinforced by our ISO 27001 certification, guaranteeing stringent data protection and management standards.

Yes, we offer flexible solutions. If your objectives or areas of interest change, we can adjust the monitoring parameters accordingly.

Global social listening services for in-depth brand insights