Global social listening services for in-depth brand insights

Understanding what your audience and competitors say about your brand online is more crucial than ever. Our social listening services tap into the pulse of online conversations, providing actionable insights to drive your brand forward. We can cater to any language, market, and current workflow you have. Book a free consultation today and elevate your brand with over 150+ languages.

We’ve worked with

Ipsos, Kantar, Netflix, TikTok, and Microsoft logo

Why choose our social listening services?

The digital landscape is buzzing with conversations. From praises to grievances, every voice can offer invaluable insights. Our services ensure you’re not just hearing but truly understanding what people say about your brand.

From global coverage to local insights

With capabilities spanning over 150 languages, we dive deep into conversations from around the globe. We ensure you get a comprehensive view enriched with local cultural nuances.

Expertise beyond the data

Our team isn’t just about numbers; they understand the sentiments, emotions, and stories behind them. This blend of data science and human understanding means you get accurate and meaningful insights.

Dedicated support for your brand

Every brand has a unique story and challenges. We assign a dedicated account and project manager to ensure our services align perfectly with your brand’s objectives and goals. We can even work to learn and use your bespoke systems.

Why brands trust us for their social listening needs

Real-time insights

Stay ahead of the curve by capturing real-time feedback and sentiments from your audience. Respond to trends as they emerge and make informed decisions.

Comprehensive coverage

We don’t just monitor popular social media platforms. Our services extend to blogs, forums, news sites, and other online communities, ensuring you get a holistic view of your brand’s online presence.

Data-driven decision making

Transform raw data into actionable insights. Our reports help you understand the sentiment, trends, and areas of opportunity or concern for your brand.

Competitive analysis

Understand how your brand stacks up against competitors. Identify strengths, weaknesses, and potential areas of differentiation.

Tailored reporting

Receive reports tailored to your business needs, whether you want a high-level overview or a deep dive into specific topics or platforms.

Our client onboarding process

How our social listening services work

Step 1

Start with an initial consultation

We begin by understanding your brand, objectives, and specific areas of interest. This call helps us tailor our monitoring to your unique project needs. We’ll then connect you with dedicated project and account managers for a streamlined experience.

Step 2

Setting up monitoring systems

Using a blend of our advanced tools and platforms, we set up monitoring for your brand, relevant keywords, competitors, and more. Based on your brief, we can also work with client-provided tools to monitor specific sites in any language.

Step 3

Continuous analysis and support

Receive regular reports detailing findings, insights, and recommendations. Our team is also available for consultations to discuss results and potential strategies. We can scale to your requirements.

Market research illustration

Guaranteed confidentiality and security for any sized project

We can provide a secure, impartial and confidential service. We are ISO 9001 (quality management) and ISO 27001 (information security) certified, underpinning our goal to strive for the highest quality of work produced.

Don’t just hear it from us.
Listen to what our clients have to say…

Employee using a headset

Social listening FAQs

Our standard package includes monthly reports, but we offer custom packages with more frequent reporting based on your needs.

Absolutely! We can set up dedicated monitoring for specific campaigns, product launches, or events. We can even monitor sites you choose in over 150 languages.

Leveraging advanced tools and platforms alongside manual verification by our team, we ensure the utmost data accuracy and relevance. Our commitment to quality is further reinforced by our ISO 27001 certification, guaranteeing stringent data protection and management standards.

Yes, we offer flexible solutions. If your objectives or areas of interest change, we can adjust the monitoring parameters accordingly.