Case study
We assist HSBC in maintaining precise and confidential records of HR meetings
HSBC, one of the world’s largest banking and financial services organizations, operates approximately 7,500 offices across over 80 countries and territories. To ensure accurate documentation of sensitive employee relations (ER) and human resources (HR) meetings, HSBC required a partner capable of providing confidential and precise minute-taking services, both in-person across the UK and via remote conferencing.
Key benefits
Provision of detailed, independently recorded minutes for sensitive discussions.
Ability to attend meetings at short notice, ensuring flexibility and reliability.
Secure handling and delivery of documents, maintaining confidentiality.
Consistent and professional service, appreciated by HSBC’s HR team.
How we helped
HSBC’s extensive global presence necessitates meticulous documentation of ER and HR meetings to maintain compliance and support future proceedings. These meetings, varying from brief 20-minute discussions to multi-day sessions, required accurate and confidential minute-taking.
Global Lingo addressed this need by deploying experienced minute-takers to attend HSBC’s ER, disciplinary, and grievance meetings across the UK, both in-person and via conference calls. Our team produced detailed summaries of the proceedings, ensuring HSBC had independently recorded minutes of highly sensitive discussions. On average, we covered twenty meetings per week, delivering fully formatted documents within 48 hours for conference calls and within five days for in-person meetings. To maintain confidentiality, our writers used fully encrypted laptops, and all files were securely delivered as password-protected zip files.
Our ability to attend meetings at very short notice meant that HSBC could rely on an efficient service even in emergencies.
What HSBC have to say about us
“The support received was very good and appreciated as always. Very professional and efficient.”
HR Team, HSBC