HSBC
Case study

Challenge

Minute-taking for confidential Employee Relations (ER) / HR meetings.
HSBC require their minutes edited as an in-depth summary written in the past tense. This enables them to have an accurate record of the meeting which can be referred to in future proceedings.

Approach / Solution

• Our minute-takers attend HSBC’s ER, disciplinary and grievance meetings across the UK. We also remotely attend meetings by dialling into conference calls
• Global Lingo’s writers produce detailed summaries of the proceedings, enabling HSBC to have independently recorded minutes of highly sensitive discussions
• On an average week we cover twenty meetings, ranging in duration from 20 minutes to several days
• We deliver fully formatted documents within 48 hours of the completion of conference calls and within five days of meetings we attend in person.
• Our writers use fully encrypted laptops and all files are securely delivered as password-protected zip files.

Benefit

We can attend meetings at very short notice, meaning that HSBC can rely on an efficient service even in emergencies.