What is a Language Access Plan, and why do YOU need one?

In today’s global business landscape, seamless and efficient communication is crucial. One tool that has proven indispensable in achieving this is the Language Access Plan (LAP). Serving as a comprehensive framework, a LAP facilitates the alignment of your business’s core strategic goals with language considerations. This ensures your message reaches and is understood by all corners of your organisation.

Understanding Language Access Plans (LAPs)

A Language Access Plan is designed to deliver timely, accurate, and consistent content to people in their native language. It strives to bridge communication gaps and assert influence, ultimately leading to growth and expansion. A LAP encompasses all business units, functional departments, and geographic locations. The result? Ensuring that everyone in your organisation is on the same page, regardless of language barriers.

The Role of LAP in Enhancing Diversity, Equity, Inclusion and Belonging (DEIB)

Whether you’re communicating internally or externally, you must ensure you offer equal access to content to all audience members you need to communicate with. The LAP is a powerful tool to promote DEIB initiatives within an organisation.

According to 2013 U.S. Census data, 41% or 25 million people are categorised as Limited English Proficiency (LEP) individuals. These figures underscore the pressing need for businesses to adopt an LAP, to ensure that everyone, irrespective of their language proficiency, has equal access to content and information.

Benefits of a LAP

The Language Access Plan offers numerous benefits to organisations operating on a global scale. It enhances internal and external communication, promoting greater understanding and cohesion. It also broadens your company’s reach in international markets, opening doors to exciting opportunities for expansion.

The 5 benefits of utilising a language access plan

The S&P Global Broad Market Index tracks more than 11,000 stocks across 50 developed and emerging markets. U.S.-based companies have a heavy weighting, with their market capitalisation exceeding 50% of most industry totals. For U.S. companies a comprehensive LAP is vital to maintaining a dominant position.

Creating a LAP for Your Business

Implementing a Language Access Plan starts with a clear communication and content strategy:

Define Your Audience: Identify who you’re communicating with. This could be your employees, stakeholders, or clients across different regions.

Establish Your Goals: Understand what you want to achieve from these interactions. It could range from sharing critical information to driving sales.

Choose Your Channels: Determine where you’ll be communicating. This could be through emails, meetings, marketing materials, social media platforms, etc.

Prepare a Cost Analysis: Evaluate the cost implications of implementing a LAP, taking into consideration potential savings and efficiency improvements.

Decide on Measurement Metrics: Figure out how you’ll measure the success of your LAP. You could look at revenue growth, increased brand relevance, or improved competitive ranking.

Evaluating the Cost of LAP

While the implementation of a LAP may require a significant initial investment, the potential return on investment is compelling. A well-implemented LAP can lead to cost avoidance and improved efficiencies, boosting the bottom line.

Measuring the Impact of LAP

Tracking the effectiveness of your LAP is vital. Consider factors such as revenue growth, brand relevance in new markets, and your competitive standing within your industry. These metrics can provide valuable insights into how your LAP is contributing to your business’s success.


In an increasingly globalised business world, a Language Access Plan is not a luxury but a necessity. It ensures clear and effective communication, promotes inclusivity and opens up new growth opportunities. If your organisation hasn’t already, it’s high time to consider integrating a LAP into your communication strategy.

Invest in a Language Access Plan today and unlock the power of clear, comprehensive communication in your global business operations. Contact us today and discover how to implement a LAP into your business.

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