InboxInsight
Case study

Challenge

• Inbox Insight required a language services partner to assist with the delivery of their clients’ thought leadership content to senior decision-makers within IT, HR, Marketing, Finance, Sales and Business Management across EMEA.
• The challenge for Global Lingo was to find an efficient way to manage content that arrived in multiple batches during any one week.

Approach / Solution

• After assigning a dedicated Project Manager to Inbox Insight, Global Lingo designed a process that works for all their required language combinations, improving efficiencies and controlling costs.
• Given that Inbox Insight’s email bulletins are scheduled weekly, a content management solution that suited their translation needs as required.
• We switched from a project-per-request approach, favoured during the initial stages of our collaboration, to a weekly open-file project approach.

Benefit

• The improved process ensures that all requests can be handled in an efficient and cost-effective manner.
• Global Lingo now handles larger and more complex projects for Inbox Insight across multiple EMEA regions.