Automated Speech Recognition

Automated Speech Recognition (ASR) tools have advanced greatly in recent years, offering a more cost-effective transcription option versus the traditional human transcription model.

ASR is a technology that is used to transcribe spoken words into written text. While quality still does not fully match up to a human writer and editor workflow, AI is now advancing to the stage where voice recognition software combined with human post-editing is producing highly accurate scripts.

Global Lingo has embedded the latest ASR technology into our workflows, to offer our customers more flexible transcription solutions. Our speech to text software is advanced but it cannot produce perfect transcripts. However, when voice recognition technology is combined with post-editing by a native human writer, this creates around 95% accuracy on audio and video transcripts, at a much-reduced price point.

Our speech recognition transcription tool transcribes in real-time, followed by specialist post-editing by linguistic experts to adjust and correct errors, tidy up the text and bespoke format the finished document into the style and format the client requires. We can produce transcripts in a third of the time it would take to transcribe from scratch and offer 24-hour and 48-hour turnaround options. We can also discuss more flexible options upon request.

It is worth noting that ASR and speech recognition transcription technologies do not yet accurately transcribe poor-quality audio or strongly-accented speech to text. Any content submitted to us for transcription is reviewed by our in-house team to determine the most efficient approach for your project.

Voice recognition software: Features and benefits

Is speech recognition accurate? The answer to this question is yes, it is, and it is constantly improving. ASR transcription technology has a long history dating back to the 1950s and as AI grows, it continues to shape the language industry. Developments in the areas of deep learning and big data means this technology is becoming better at converting the spoken word into text. ASR is becoming better at processing language and meeting the challenges of multiple speakers, echoes, accents and background noise.

What do our ASR solutions offer our clients?

  • Excellent quality: A two-step process of ASR and post-editing by specialist editors produces a high-quality transcript, correctly attributed, carefully researched and in the template style and format to suit the client’s needs.
  • Quick turnaround times: If you have large volumes of transcripts that you need quickly, ASR technology offers faster turnaround times through fast draft transcription, backed up with a human editing stage.
  • Competitive prices: By using speech recognition software, we are able to offer competitive pricing through a reduction in time and manual effort required.
  • Bespoke solutions: We offer flexible and bespoke solutions based on individual requirements. No matter the volume of content, we can customise our service, so it works for you.
  • Security: All work is managed through our secure online business management portal, GloZone which centralises all operations, regardless of time zone and location. This ensures fast turnaround times, security and ease of use.

Certified translation services: Processes and solutions

We have a dedicated ASR platform integrated into our business management system and clients can upload files directly via our customer platform GloZone, using their unique credentials. The file will then pass into our ASR platform to produce an instantaneous ‘raw’ transcript. This draft transcript is based on acoustic and language modelling.

Global Lingo does not compromise on quality and every draft transcript is post-edited by a dedicated team, tailored to specific templates, styles, and formatting for each client.

ASR post-editing differs from standard editing in that it requires a greater level of intervention to achieve a text that is presented in a stylistically appropriate way, attributing speakers and using templates, headings and formatting correctly to suit a client’s requirements so it can be used for internal and external purposes.

Our dedicated team of post-editors are already highly skilled transcribers and editors, and each has been trained individually on the specific requirements of post-editing by our in-house Quality Manager. Each transcript is reviewed and thoroughly checked by a dedicated Project Manager prior to delivery to the client. We operate ongoing and rigorous quality assurance monitoring of our ASR platform, as well as our pool of post-editors to ensure excellence.

To see how ASR can help you streamline your teams and save time and costs, visit our case study section.

For further information about our ASR services, get in touch

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