Global Transcription Services

Global Lingo is one of the most respected transcription companies across the globe. We provide both verbatim and tidied-up transcription services, as well as specialist minute-taking services,and are unrivalled in our ability to produce high-quality transcripts in any language and any timeframe.

Our skilled writers and transcriptionists, who cover over 150 languages, are highly trained in understanding context and following technical proceedings. This ensures we always capture the accuracy of the information and a superior level of detail, localised to our clients’ specific language needs. With excellent research skills, we strive to always deliver high-quality content, consistently presented according to your internal templates.

We are proven specialists in the transcription of content in multiple languages, delivering confidential and secure transcription services of over 8,000 hours of meetings and events annually. This includes:

  • employee relations meetings
  • financial results
  • investor, media and analyst presentations
  • internal company communications
  • industry days
  • webcasts
  • videos
  • high-level speeches

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Our global transcription services are available across numerous industries and sectors, including (though not limited to): technology; automotive; financial; legal; leisure and tourism; manufacturing and engineering; medical and pharmaceutical; retail and e-Commerce; and telecommunications. With offices worldwide, we offer a global 24/7 transcription writing service to accommodate different time zones.

Our global transcription service: Features and benefits

What is transcription and what makes our transcription writing services stand above those of our competitors’?

  • Professional writers: We use professional writers (not just touch typists), assigned based on specialist subject knowledge and suitability to the content, length and speaker accents, ensuring accurate and detailed transcripts are produced.
  • 3-stage quality process: We are ISO 9001 certified and follow a 3-stage quality assurance process. Firstly, a draft transcript is produced, and a second professional writer then edits and proofreads this, checking the accuracy of content, grammar, and more. A further round of quality checks then takes place focusing on areas such as spelling, numeric data, key terminology, correct spelling of names/attendees, formatting and presentation.
  • Choice: We provide both verbatim transcripts that transfer the spoken word, exactly how it is heard into text; word-for-word and letter-for-letter, including pauses, laughter, coughs and any filler words. Verbatim transcripts are typically used for compliance and legal processes. Our transcriptionists also offer non-verbatim (tidied-up) transcripts that focus on capturing the meaning of what is being said rather than how it is said. These transcriptions omit or adjust non-verbal, as well as filler words, repeated words and any other irrelevant material. These transcripts are widely used for the presentation of financial results and investor or board meetings.
  • Consistent presentation: All transcripts will be formatted and presented consistently, ensuring transcripts are always presented in exactly the same way. A tailored template will be created at the start of a relationship for approval, or Global Lingo can work with any existing templates already available.
  • Security and confidentiality: We work to strict security protocols to keep information safe and all processes are certified to ISO 27001 for information security management. Security checks are made to UK Government BPSS standards or local market equivalent standards. Our bespoke business management portal GloZone offers secure processing and storage of sensitive and confidential client data.
  • Extensive resources: Our experienced in-house team based in our offices worldwide, together with our vast database of professional writers, enables us to produce the highest-quality transcriptions 24 hours a day across the globe. We are equipped to handle high-volume or fast-turnaround transcriptions, supported by our Linguist Management Team, whose sole responsibility is to ensure Global Lingo always has sufficient levels of vetted and tested linguistic resources available. We are the transcription agency you can rely on.

Certified transcription services: Processes and solutions

We ensure a dedicated Project Manager is assigned to every client and transcription project, acting as a single point of contact throughout the project lifecycle. Transcribers are selected based on specialism, skill and turnaround time. This ensures accurate transcripts can be produced from audio, video and live meetings, attributing speakers correctly and using the correct terminology.

The quality assurance process is split into three stages:

  • A transcription is produced by the first linguist writer.
  • A second linguist editor or transcriptionist is then assigned to conduct full editing against audio or video files. This includes conducting research, style, grammar and punctuation, document formatting in template and adherence to the style guide.
  • A final quality check and proofread is conducted by a dedicated Project Manager prior to delivery, with any feedback received contributing to the ongoing customer satisfaction.

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The transcription process is managed end-to-end through GloZone, our dedicated client portal. If you feel meeting minutes would be more useful or you wish to understand the difference between a transcript and meeting minutes, please visit our minute-taking services page.

Visit our INSEAD, BNP Paribas, Standard Chartered & FT.com case studies to view examples of our Transcription work and discover the advantages a global supplier with years of expertise can bring to your business.

For further information about our transcription services, get in touch

Contact us for a free consultation and further information or request a quote via the button below.

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