West UC
Case study

West UC are an internationally recognised conferencing and collaboration service provider. With a global reach and a presence in multiple regions across Europe, Asia and the Americas, West UC offers conferencing services to over 1.7 million individual conference leaders within sectors as diverse as financial services, technology, oil and gas, retail, and primary research.

Challenge

  • West UC has a broad range of clients and as a service provider has a duty in terms of delivering high-quality and timely outputs
  • Turn-around times for transcripts can vary greatly from 8 to 44 hours after a call has ended
  • Transcriptions can be both in English and non-English language, with some conferences in multiple languages.

Approach / Solution

  • Global Lingo provide bespoke English-language and foreign-language transcription services to West UC’s Asia-Pacific regional offices
  • Working from audio recordings uploaded to our internal secure upload site, our team of experienced writers and editors work together to create a finished document which is of the highest quality and specifically tailored to the needs of the client
  • Projects are managed across multiple time zones, giving West UC the freedom to upload projects at any time of the day or night with the confidence that they will be processed.
  • Multilingual projects require careful collaboration between the transcription and translation divisions, and often between the offices in Singapore and the UK.

Benefit

  • Global Lingo’s 24 hours, 5 days a week approach ensures that West UC clients receive their transcripts on time and to the high standard that is expected.
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