Project Manager – Chicago

Job title: Project Manager
Reporting to: Regional Operations Manager
Location: Chicago, IL, or remote with a view to relocate.
Type of employment: Permanent, Full Time
Experience: 1+ years of experience in a project management environment

Global Lingo – Our Values

Global Lingo is a fast-growing professional Language Service Provider, with a global
footprint featuring offices spanning the UK (Global HQ), Romania, Singapore,
Australia, Guatemala and the USA.
We are committed to be a caring, open and inclusive company – we are an
ambitious business but with a family culture. We are agile and have a can-do
attitude, which puts service and quality at the absolute forefront. At Global Lingo we
are passionate individuals who love what we do. We believe in continuous learning,
personal development and always strive to deliver excellent customer service.

Role Competences & Values

For this role, we look for dedicated individuals with high quality expertise and a
passion for language services. You will manage all Localization and Writing Services
projects to a range of global clients, ensuring excellent customer service, ongoing
client satisfaction and supporting Global Lingo in maximizing share of wallet.
The ideal candidate should be able to work independently and manage clients’
expectations for all projects. You will ensure that quality, delivery and budget
requirements are met and exceeded, i.e. not just ensure margin, delivery on time
and quality, but strive to improve costs efficiency. You will make sure that clients are
kept fully informed as to the progress, position and financial status of their projects.
You will work closely with multiple departments to ensure good communication
across team members and quality service.
Make your passion your career! If you are constantly up for challenge, with the ability
to juggle multiple projects and priorities simultaneously in a fast-paced environment,
Global Lingo is a fit for you!

Education & Experience

This role requires 1+ years of experience in a project management environment
within the Localization industry or similar industry. Bachelor’s degree in languages or
related field would be an advantage.

Success Criteria

As a Project Manager, you will fundamentally be appraised on your capacity to
manage projects and clients and make sure that cost and quality controls are in
place.
You have a customer service-oriented attitude and work well under pressure. You
will make sure that linguist feedback is up-to-date and you will work on developing
good working relationships with internal and external stakeholders
You are able to maintain and develop good relationships with the people who have
most impact on your work (both internal and external). Communicating with each
other in the right way can play a vital part in keeping people “on board”.
You are comfortable to work in a high paced, dynamic environment, and have a
proactive attitude.
You have the ability to work calmly in challenging situations and understand the
concept of adding value through your contributions.
You have the knowledge of general business software and aptitude to learn new
applications; proficiency in Microsoft Office (Word, Excel, Outlook) and are familiar
with the tools used within the industry such as CAT tools.
You are constantly curious about how things work and are driven towards innovation.

Role Responsibilities

– Manage a portfolio of clients for Transcription, Minute-Taking and Localization
projects
– Manage projects end-to-end, i.e. act as the main point of communication between
internal team and clients, dealing with all requests, queries and issues, and ensure
swift resolution of any issues
– Coordinate both internal and external resources, ensuring projects remain within
scope, schedule, and defined budgets
– Actively support team members in project management and delivery
– Ensure on time delivery to clients
– Work with Resourcing & Quality Assurance on recruitment and on-boarding of
resources
– Actively seek regular feedback from portfolio of clients
– Consider ways of improving service for portfolio of clients
– Meet annual profitability targets and seek ways to improve them
– Achieve organizational goals while upholding standards and best practices

Why Global Lingo

– Competitive compensation plan
– Implemented strategy for personal development plan
– Flexible working policy
– Constructive and consultative working environment
– A fun and friendly working environment with the occasional party

Certified as a Great Place To Work

Everyone who works at our offices knows what a great working environment and culture we have. But it’s always nice when the effort we put in gets recognised.

You can find out more on our Great Place To Work profile. 

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