About Global Lingo

Global Lingo partners with organizations around the world in delivering fluent communications to internal and external audiences, ensuring that their content is accurate, consistent, and culturally relevant in multiple languages. Using an integrated content management platform, Global Lingo protects the security of the information and supports all English and non-English language needs.

From documenting confidential HR meetings (in summary or verbatim form); professionally minuting Board Meetings; transcribing, translating and subtitling webcasts, conference calls and live presentations; engineering and translating digital Learning programs; analysing language for litigation and arbitration cases and localizing international marketing and PR material – Global Lingo ensures that communication delivers the right impact in its chosen language.

Global Lingo’s content expertise spans all industries including finance and banking, Learning and Development, Legal, PR and Market Research, Telecoms and web-conferencing, and all levels of government and intergovernmental agency.

Main Purpose of Job

The Quotes Administrator provides quotation support across the full range of Global Lingo services: translation, interpretation, transcription and minute taking. Sitting within the project management team, this person works closely with multiple stakeholders across the organization, providing first line support to incoming web, telephone, and email queries from potential and existing customers. This person will use a range of tools to produce accurate and timely quotations, including CAT tools, Translation Management Software, multimedia software, computer software, and business management systems (including Salesforce). 

Job Responsibilities

General:

  • Provide a professional, dedicated and customer focused service to all customers and colleagues in correctly interpreting requests, providing a specification of requirements and ensuring costs are received in a timely manner.
  • Use schedule of rates or other means to produce quotations to ensure value for money and adherence to company procedures and policies
  • Provide professional quotations that meet the needs of all customers and colleagues and have required levels of details to allow an informed decision to be made
  • Provide professional communication, both verbally and written, to all stakeholders, ensuring a high degree of accuracy at all times in all communications
  • Liaise with the Sales and operations colleagues to ensure that the specification and quote details are accurate and consistent and that the quote is of the highest accuracy and detail
  • Liasing with the Resourcing and Quality Assurance department to obtain buy-in costs and assess feasibility of customer specifications
  • Using schedules of rates, Resourcing department information and general benchmarking information, ensuring that in all cases both the company and the customers are getting the best value for money
  • Proactively communicate with customers giving relevant and timely information
  • Support the operational teams by giving guidance and advice on specifications and pricing
  • Support and utilise documents and processed contain within the Sales and Quoting function
  • Support Project Management team members as necessary to complete localization activities

Technical:

  • Review and analysis of source materials in order to provide accurate quotations
  • Management of Media (audio/video/multimedia/graphic/art) files and software files, HTML, XML
  • Use Business Management systems to prepare quotations (SalesForce and GloZone)
  • Use CAT tools and other translation tools to prepare quotations
  • Use of multimedia software and localization processes

Skills required

Essential:

  • Fluent English
  • Team player, with a flexible working attitude
  • Excellent organisational skills
  • Excellent interpersonal and customer relationship skills
  • Calm manner when dealing with customers and subcontractors
  • Excellent problem solving and troubleshooting skills
  • Willing and proactive in taking ownership of complex tasks and providing solutions
  • High attention to detail and a high degree of accuracy
  • Excellent listening skills
  • Excellent verbal and written communication skills
  • Confident IT skills
  • Ability to work calmly, efficiently, and independently in a very fast-paced environment, often with ever-changing requirements

Desirable:

  • Multimedia & desktop publishing tools and software’s
  • Computer software, HTML, XML files
  • File engineering
  • DTP
  • CRM systems
  • Translation

About you

There is no specific work experience required of a Quotes Administrator. 

The role would suit anyone who is keen to embark on a career in the localisation industry, with a keen interest in languages. Possible career paths include localisation project management, linguist management and operations support. 

Education:

  • Diploma / Degree level qualification
  • Maths
  • English
  • Other foreign languages an advantage