As a rapidly growing company, we’re always looking for bright, ambitious talent to join our global teams. Our entrepreneurial environment encourages everyone at Global Lingo to speak up, bring new ideas to the table and help shape the culture and growth of this exciting and supportive company.
What can you expect at Global Lingo?
- A fun and friendly working environment, with the odd party
- Competitive remuneration with a company-wide bonus plan and pension scheme, plus other perks
- A place to develop new skills and ideas
If you’re looking for a new role within a fast-moving, exciting business, take a look at the positions we currently have available and contact us.
Permanent Vacancies
Global Lingo has an equal opportunity policy and welcomes applications from all suitable applicants. No agencies please.
Business Development Manager - London
Reporting to: EMEA Sales Director
Location: UK, London
Type of employment: Permanent, Full Time
Experience: 2 years of experience in sales Full Job Spec & Application
Global Lingo – Our Values
Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. We believe in developing our colleagues and continuous improvement & we are passionate about what we do.
Role Competencies & Values
We seek hard-working and committed salespeople who have a quality and service focus, and who are committed so customer service & building lasting client relationships. In this ‘hunter’ role we expect high levels of activity and someone capable of selling in a proactive, yet consultative manner. We are looking for talented relationship builders who are willing to be responsible for their individual target, whilst still contributing as a team player, within both the regional and global sales team. If you are a determined Sales professional with focus on finding global opportunities, Global Lingo is a fit for you!
Education and Experience
Global Lingo does not require any specific educational background for this role. We do prefer all BDMs to have 2 years sales experience in a similar role, preferably in the localization industry or a company target sector.
Success Criteria
The Business Development Manager sales role here at Global Lingo will fundamentally be appraised on new business won, though we do also set KPI’s on sales activity to ensure that our sales team are constantly working hard to grow our business.
Role Responsibilities
- Build a book of business and generate new revenue for Global Lingo. Grow business from existing and assigned accounts.
- Respond to new opportunities, if profitable, by expanding into new verticals e.g. Manufacturing, Technology, Legal etc. to protect EMEA from low points in the economic cycle.
- Research global opportunities that emanate from EMEA – working with Sales Directors in Asia Pacific and Americas, together with the sales team, leverage GL track record to develop local contracts into global contracts with multi-national companies in different geographies.
- Monitor competitor activity in your vertical(s) and region, reporting on new service offerings, products, technology, pricing and marketing activity.
- Stay up-to-date with industry news to ensure you are at the forefront of opportunities within L10n & can offer clients forward-thinking, flexible language solutions.
- Articulate and demonstrate to prospects the underlying value proposition of the Global Lingo transcription and translation offerings.
- Attend seminars, events and conferences where appropriate to generate leads and promote the company – justify purpose and expense to the EMEA Sales Director.
- Co-ordinate and facilitate the pre-and post-sales process – includes preparation of RFI / RFQ / RFP responses and working closely with end customers, client services representatives, operations and finance to ensure client satisfaction.
- Record key activity, meetings and correspondence for each customer in the CRM (Salesforce) and keep contact details relevant.
Why Global Lingo
- Competitive compensation plan
- Implemented strategy for personal development plan
- Flexible working policy
- Constructive and consultative working environment
- Benefits plan
*Our benefits plan varies according to the country you are located in, so please reach out in case you have any questions.
Are you ready for a new challenge? Apply today!
Project Manager - Chicago
Job title: Project Manager
Reporting to: Americas Team Leader
Location: Chicago, USA
Type of employment: Permanent, Full Time
Experience: 1+ years experience in a project management environment
Global Lingo – Our Values
Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. We believe in continuous learning, personal development and always strive to deliver excellent customer service.
Role Competences & Values
For this role, we look for dedicated individuals with high quality expertise and a passion for language services. You will manage all Localization and Writing Services projects to a range of global clients, ensuring excellent customer service, ongoing client satisfaction and supporting Global Lingo in maximizing share of wallet.
The ideal candidate should be fluent in English and have both excellent written and verbal communication skills. You are able to work independently and manage clients’ expectations for all projects. You will ensure that quality, delivery and budget requirements are met and exceeded, i.e. not just ensure margin, delivery on time and quality, but strive to improve costs efficiency. You will make sure that clients are kept fully informed as to the progress, position and financial status of their projects. You will work closely with multiple departments to ensure good communication across team members and quality service.
Make your passion your career! If you are constantly up for challenge, with the ability to juggle multiple projects and priorities simultaneously in a fast-paced environment, Global Lingo is a fit for you!
Education & Experience
This role requires 1+ years of experience in a project management environment within the Localization industry or similar industry. Bachelor’s degree in languages or related field would be an advantage.
Success Criteria
As a Project Manager, you will fundamentally be appraised on your capacity to manage projects and clients and make sure that cost and quality controls are in place. You have a customer service-oriented attitude and work well under pressure. You will make sure that linguist feedback is up-to-date and you will work on developing good working relationships with internal and external stakeholders You are able to maintain and develop good relationships with the people who have most impact on your work (both internal and external). Communicating with each other in the right way can play a vital part in keeping people “on board”. You are comfortable to work in a high paced, dynamic environment, and have a proactive attitude. You have the ability to work calmly in challenging situations and understand the concept of adding value through your contributions. You have the knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) and are familiar with the tools used within the industry such as CAT tools. You are constantly curious about how things work and are driven towards innovation.
Role Responsibilities
- Manage a portfolio of clients for Transcription, Minute Taking and Localization projects
- Manage projects end-to-end, i.e. act as the main point of communication between internal team and clients, dealing with all requests, queries and issues, and ensure swift resolution of any issues
- Coordinate both internal and external resources, ensuring projects remain within scope, schedule, and defined budgets
- Actively support team members in project management and delivery
- Ensure on time delivery to clients
- Work with Resourcing & Quality Assurance on recruitment and on-boarding of resources
- Actively seek regular feedback from portfolio of clients
- Consider ways of improving service for portfolio of clients
- Meet annual profitability targets and seek ways to improve them
- Achieve organizational goals while upholding standards and best practices
Why Global Lingo
- Competitive compensation plan
- Implemented strategy for personal development plan
- Flexible working policy
- Constructive and consultative working environment
- Benefits plan
*Our benefits plan varies according to the country you are located in, so please reach out in case you have any questions.
Are you ready for a new challenge? Apply today!
Resourcing Specialist - London
Job title: Resourcing Specialist
Reporting to: Resourcing & QA Manager
Location: London
Type of employment: Permanent, Full Time
Experience: 2 years in a procurement environment
Global Lingo – Our Values
Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. We believe in continuous learning, personal development and always strive to deliver excellent customer service.
Role Competences & Values
The primary roles of the Resourcing Specialist are to maintain a high quality and available supply chain that meets the budgetary requirements of the company and to mentor and provide support within the Resourcing & Quality Assurance team. The Resourcing Specialist will be able to strategize and execute all supply chain requests, directly assisting the Operations department with pricing exercises/research projects and the Sales Teams with tender submissions. The Resourcing Specialist supports the organization with managing supplier quality and supplier experience with the goal of maximizing these.
If you are a dedicated professional who is passionate about the localization industry, resourcing and mentoring your team, Global Lingo is a fit for you!
Education and Experience
This role requires two years’ experience, within the department or in procurement environment, ideally in the localization industry, and a bachelor’s degree preferably in the Localization/Language Service Industry or Human Resources.
Core Responsibilities
- Mentoring, training and development of Resourcing Coordinators
- Assisting the Resourcing & QA Manager with project distribution and workload balancing
- Actively manages supply chain quality & performance to ensure it meets company quality standards
- Departmental quality control of team deliverables to ensure consistency on tender, sourcing, pricing requests
- Responsible for risk profiling of process changes (departmental and cross-departmental)
- Acts as a departmental Quality Champion, responsible for creation, maintenance and deployment of departmental QMS documentation
- Responsible for accurate departmental reporting, identifying various performance trends and proposing solutions / improvements, if necessary
- Completion of supply chain recruitment campaigns for all Global Lingo services with the ultimate goal of ensuring the quality of the qualified resources and their ongoing performance
- Supplier database management
- Negotiation of buy-in rates for all Global Lingo services
- Supply pricing research to support the organization in new service/market areas
- Management and resolution of incoming requests in the department’s shared Distribution Group
- Management and resolution of linguist-complaints. Acts as escalation point for newer team members and further escalates when required to Resourcing & QA Manager
- Maximize supply chain engagement with Global Lingo to increase quality and availability
- Providing guidance, training and technical support to freelancers during the on-boarding process as well as during the collaboration with Global Lingo
- Completion of any other department-specific tasks, as requested and instructed.
Success Criteria
- Able to provide a high-quality supply chain
- Achievement of the assigned recruitment targets in line with the project requirements and our internal procedures
- Achievement of the assigned pricing/market research campaigns
- Able to provide a supply chain that meets company financial budgets
- Accurate creation and maintenance of supply chain database
- Accurate, reliable and timely preparation of reports as requested by the Resourcing & Quality Assurance Manager or other company stakeholders
- Correct training of Resourcing Coordinators by ensuring the successful completion of their probation period objectives as well as contributing to their ability to achieve their annual objectives & KPIs
- Achievement of the overall performance target on the shared Distribution Group (responsiveness, service delivery & quality)
- Achievement of the stakeholder satisfaction target per year
- Achievement of the supplier net promoter score target per year
Skills Required
- Familiarity with the localisation / translation / language industry
- Advanced written and spoken English language skills
- Word, Excel, Outlook, PowerPoint proficient
- Coaching and mentoring competencies
- Ability to multitask and handle pressure
- Ability to make-decisions and assume responsibilities
- Great interpersonal communication skills
- Good teamwork skills and a positive “can do” attitude
- Good ability to deal with difficult people
- Great attention to details
- Great negotiation skills
- Good time management skills
- Good organisational skills
- Logical thinking and analytical skills
- Results orientation and active management
- Creativity and curiosity
Why Global Lingo
- Competitive compensation plan
- Implemented strategy for personal development plan
- Flexible working policy
- Constructive and consultative working environment
- Benefits plan
*Our benefits plan varies according to the country you are located in, so please reach out in case you have any questions.
Are you ready for a new challenge? Apply today!
Resourcing Specialist - Cluj-Napoca
Job title: Resourcing Specialist
Reporting to: Resourcing & QA Manager
Location: Cluj-Napoca
Type of employment: Permanent, Full Time
Experience: 2 years in a procurement environment
Global Lingo – Our Values
Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. We believe in continuous learning, personal development and always strive to deliver excellent customer service.
Role Competences & Values
The primary roles of the Resourcing Specialist are to maintain a high quality and available supply chain that meets the budgetary requirements of the company and to mentor and provide support within the Resourcing & Quality Assurance team. The Resourcing Specialist will be able to strategize and execute all supply chain requests, directly assisting the Operations department with pricing exercises/research projects and the Sales Teams with tender submissions. The Resourcing Specialist supports the organization with managing supplier quality and supplier experience with the goal of maximizing these.
If you are a dedicated professional who is passionate about the localization industry, resourcing and mentoring your team, Global Lingo is a fit for you!
Education and Experience
This role requires two years’ experience, within the department or in procurement environment, ideally in the localization industry, and a bachelor’s degree preferably in the Localization/Language Service Industry or Human Resources.
Core Responsibilities
- Mentoring, training and development of Resourcing Coordinators
- Assisting the Resourcing & QA Manager with project distribution and workload balancing
- Actively manages supply chain quality & performance to ensure it meets company quality standards
- Departmental quality control of team deliverables to ensure consistency on tender, sourcing, pricing requests
- Responsible for risk profiling of process changes (departmental and cross-departmental)
- Acts as a departmental Quality Champion, responsible for creation, maintenance and deployment of departmental QMS documentation
- Responsible for accurate departmental reporting, identifying various performance trends and proposing solutions / improvements, if necessary
- Completion of supply chain recruitment campaigns for all Global Lingo services with the ultimate goal of ensuring the quality of the qualified resources and their ongoing performance
- Supplier database management
- Negotiation of buy-in rates for all Global Lingo services
- Supply pricing research to support the organization in new service/market areas
- Management and resolution of incoming requests in the department’s shared Distribution Group
- Management and resolution of linguist-complaints. Acts as escalation point for newer team members and further escalates when required to Resourcing & QA Manager
- Maximize supply chain engagement with Global Lingo to increase quality and availability
- Providing guidance, training and technical support to freelancers during the on-boarding process as well as during the collaboration with Global Lingo
- Completion of any other department-specific tasks, as requested and instructed.
Success Criteria
- Able to provide a high-quality supply chain
- Achievement of the assigned recruitment targets in line with the project requirements and our internal procedures
- Achievement of the assigned pricing/market research campaigns
- Able to provide a supply chain that meets company financial budgets
- Accurate creation and maintenance of supply chain database
- Accurate, reliable and timely preparation of reports as requested by the Resourcing & Quality Assurance Manager or other company stakeholders
- Correct training of Resourcing Coordinators by ensuring the successful completion of their probation period objectives as well as contributing to their ability to achieve their annual objectives & KPIs
- Achievement of the overall performance target on the shared Distribution Group (responsiveness, service delivery & quality)
- Achievement of the stakeholder satisfaction target per year
- Achievement of the supplier net promoter score target per year
Skills Required
- Familiarity with the localisation / translation / language industry
- Advanced written and spoken English language skills
- Word, Excel, Outlook, PowerPoint proficient
- Coaching and mentoring competencies
- Ability to multitask and handle pressure
- Ability to make-decisions and assume responsibilities
- Great interpersonal communication skills
- Good teamwork skills and a positive “can do” attitude
- Good ability to deal with difficult people
- Great attention to details
- Great negotiation skills
- Good time management skills
- Good organisational skills
- Logical thinking and analytical skills
- Results orientation and active management
- Creativity and curiosity
Why Global Lingo
- Competitive compensation plan
- Implemented strategy for personal development plan
- Flexible working policy
- Constructive and consultative working environment
- Benefits plan
*Our benefits plan varies according to the country you are located in, so please reach out in case you have any questions.
Are you ready for a new challenge? Apply today!
