Careers

Global Lingo – Our Values

Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. We believe in continuous learning, personal development and always strive to deliver excellent customer service.

The Senior Project Manager will consistently meet or exceed client and company expectations by providing exceptional service, quality, timeliness and cost efficiency on every project and client request. We look for dedicated individuals with high quality expertise and a passion for language services. Working with multiple internal and external stakeholders, this person directly manages client relationships, and is responsible for developing and maintaining those relationships by providing superior service as well as industry and technical expertise.

The Senior Project Manager will manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and in maximizing share of wallet. Through effective written and verbal communication will ensure that project teams are clear to the scope. Will be able to keep up with the complexity and expectations of clients for all projects and make sure that the clients are kept fully informed as to the progress, position and financial status of their projects. Will support and mentor the internal team and extended project team ensuring actions are delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Team Lead.

Make your passion your career! If you are constantly up for challenge, with the ability to juggle multiple projects and priorities simultaneously in a fast-paced environment, Global Lingo is a fit for you!

Education & Experience

This role requires 3 years of experience in a project management environment within the Localisation industry or a similar industry. Familiarity with the translation and localisation industry is a must. Bachelor’s degree is required, preferably in languages, otherwise experience in the Localisation industry.

Success Criteria

As a Senior Project Manager, you will fundamentally be appraised on your capacity to manage client’s portfolio in a timely and cost-efficient manner. You will be expected to achieve agreed KPIs and Objectives and maintain focus in stressful situations. The ideal candidate is adaptable to change, curious to new ideas and easily navigates complex projects. You have strong quality management, problem solving abilities, and project management skills. You must also have in depth understanding of localisation engineering tools and IT literacy.

Role Responsibilities

• Manage a portfolio of clients for Transcription, Minute Taking and Localisation projects
• Manage projects end-to-end, i.e. act as the main point of communication between internal team and clients, dealing with all requests, queries and issues, and ensure swift resolution of any issues
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes
• Manage quality control and development of resources
• Actively support team members in project management and delivery
• Engage in training and support of new team members
• Ensure on time delivery to clients
• Work with Resourcing & Quality Assurance on recruitment and on-boarding of resources
• Engage in QBR reviews for portfolio of clients, alongside the Account Manager
• Actively seek regular feedback from portfolio of clients
• Consider ways of improving service for portfolio of clients
• Meet annual profitability targets and seek ways to improve them
• Closely monitor and control project financials
• Ensure cost control targets are met on an individual level
• Works on projects of complex scope where analysis requires a review of a variety of factors.
• Systematically and logically identifies and weighs options to resolve problems, generating solutions after reviewing all relevant information, including risks and the impact of potential solutions
• Hold responsibility for existing account revenue
• Assist the team with the preparation of an Account Plan for each designated account
• Track activity and forecasting for each designated account following established procedures
• Act as a Global Lingo ambassador, driving and demonstrating company values, behaviours and competencies

Why Global Lingo

• Competitive compensation plan
• Implemented strategy for personal development plan
• Flexible working policy
• Constructive and consultative working environment
• Benefits plan

*Our benefits plan varies according to the country you are located in, so please reach out in case you have any questions.

Are you ready for a new challenge? Apply today!