A dedicated Project Management team as a single point of contact, experienced in all minute-taking solutions, is on hand globally to ensure dedicated minute-takers are selected for client and meeting type. The minute-taking process consists of three stages, with minutes being produced by a first writer, before a second writer proofreads and edits the document, checking grammar, punctuation and style. This is followed by a round of quality checks for spelling, formatting and adherence to any specific instructions.
A final quality check and proofread is conducted by the Project Manager prior to delivery, with any additional feedback collated. Customer satisfaction is monitored on an ongoing basis through this approach, and any issues can be flagged and improved upon for future projects. This process is supported through our ISO certified quality assurance process, allowing us to consistently deliver high-quality outputs.
The minute-taking process is managed end to end through GloZone, our dedicated client portal, which centralises all operations, regardless of time zone and location.
If you feel a transcript would be more useful or you wish to understand the difference between a transcript and meeting minutes, please visit our transcription services page.
Visit our HSBC case study to view an example of our Minute-taking work and discover the advantages a global supplier can bring to your business.
Contact us for a free consultation and further information or request a quote via the button below.