Minute Taking Service overview

Global Lingo is the leading provider of high-quality, expert minute taking and transcription services at an international scale. Taking minutes in meetings, whatever the sector, can be a complex process dependent on pre-planning, acute concentration and a masterly writing technique. Global Lingo minute taking services eliminate this workload for businesses through a team of highly accomplished writers, skilled in producing bespoke minute taking, no matter how complex or technical the sector they are writing about.

Why Minute Taking Matters

A surprising number of people ask: What is minute taking? When carried out efficiently, minute taking is an invaluable method of documenting meetings for businesses. Meeting minutes offer a vast range of benefits. They offer legal protection, they provide structure, they inspire a plan of action, they measure progress, and they allow businesses to state ownership over complex ideas and discussion. On a lesser scale, meeting minutes offer meeting members reminder aids, a succinct outline of meeting agendas, and record agreed outcomes for future references. This is why it is incredibly important that businesses invest in global minute taking services.

Over the last decade, Global Lingo has consolidated its reputation as an outstanding provider of minute taking services, both locally and worldwide. We offer on-site and remote minute takers, who attend a number of meetings across a broad spectrum of industries and countries. Global Lingo services deliver significant operational and organisational benefits to businesses, in addition to a comprehensive and accurate account of professional meetings – anytime, anywhere. Our writers are both exceedingly experienced in the intricate process of minute taking, and highly versatile by nature. They are trained to objectively adapt to any corporate environment, offering clients exactly what they need in order to effectively include minute taking in their business strategy.

Service Features

We deliver an end product which optimises meeting experiences through the exceptionally effective process of taking minutes. Our services include a diverse range of features to help organisations benefit from Global Lingo as much as possible. These include:

  • Provision of minute taking services locally and internationally for a wide variety of internal and external meeting types with a flexible approach to timing and budget. Our minute taking can be on-site, dialled in, or from audio.
  • Training and ongoing development of all minute takers is managed in-house by our linguist management team. This ensures consistently high quality of writing, clear presentation and accuracy of content – no matter the topic of the meeting.
  • Our ISO 9001 certified 3-stage quality assurance process includes:
    • – Draft meeting minute production
    • – A second professional writer edits the minutes, proofreading the content for accuracy, grammar, structure and more.
    • – A further round of quality checks is implemented (spelling, numeric data, key terminology, correct spelling of names and attendees, formatting and presentation)
  • Security – our strategic security measures include:
    • – All of our processes run in accordance with ISO 27001 for information security management
    • – We implement regular security checks to UK Government BPSS standards or local market equivalent standard
    • – We utilise secure, encrypted hardware for dial-in and on-site meetings
    • – We ensure secure processing and storage of sensitive and confidential client data using GloZone

Global Lingo’s Approach

We have a dedicated project management team as a single point of contact, experienced in all minute taking solutions and services, on hand globally to ensure expert, high-quality minute takers are selected for different client and meeting types. Global Lingo’s effective minute taking process consists of three, highly result-driven stages. First stage minutes are produced by an experienced writer before they are thoroughly proof-read by an editor. The editor will review the copy by adhering to in-depth criteria, including grammar, structure, accuracy and style checks. This is followed by a round of quality checks for spelling, and the implementation of any specific instructions.

A final quality check is conducted by the project manager to deliver any additional feedback. Customer satisfaction with the minute taking service is monitored throughout the process, and any issues with Global Lingo’s meeting minutes can be addressed and resolved for future projects. This process is supported through an ISO certified quality assurance process, allowing us to consistently deliver outstanding results. The minute taking process is managed end to end through GloZone, our dedicated client portal which centralises all operations, regardless of time zone and location.

If you feel a transcript would be more useful or you wish to understand the difference between a transcript and meeting minutes, please visit our transcription services page.

Visit our HSBC case study to view an example of our Minute-taking work and discover the advantages a global supplier can bring to your business.

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