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IT Support Administrator

Application deadline: August 5, 2024
Location: Guatemala

Type of employment: Full-time, employed

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Who we are

Global Lingo is an ambitious and fast-growing professional Language Service Provider, with offices in the UK (Global HQ), USA, Romania, Singapore, Australia and Guatemala. We commit to being a caring, open and inclusive company. We are agile and have a can-do attitude, which puts client service and quality at the absolute forefront of everything that we do.

The Role

We seek a solutions-orientated IT Support Administrator who is capable and passionate to support various stakeholders across our business with their IT support issues. The main role of the IT Support Administrator is to provide timely resolution on the support tickets received in our helpdesk platform and ensuring a proper record and management of our global software and hardware resources.

This is not a senior role but it’s a perfect place for someone who looks to grow and build a career in this field. This will be a step forward for someone who’s already in the IT field for a year or two and who’s looking to expand and take on more responsibility and challenge.

We are a 100% cloud-based business therefore do not require you to have server management experience, but it would be a plus if you have previous customer service or technical support experience and especially administrating Microsoft Office 365, Salesforce, and Windows 10 pro OS.

If you are a results-driven individual with a high focus on service delivery and a passion for technology and troubleshooting, Global Lingo is the right fit for you!

Education & experience

Global Lingo does not require any specific educational background for this role. However, the right person should have at least 1-2 of IT helpdesk or support experienceor in a similar role.

What we are looking for

We are looking for a passionate and energetic individual who is capable to support various stakeholders across the business with their IT support issues. Someone who is responsible, dedicated, and passionate about technology and is willing and capable to provide top quality support to our stakeholders.

As an IT Support Administrator, you should be able to provide timely resolution on all IT support tickets and queries together with our IT Team based in Europe.

You will be able to effectively manage your own time to ensure global support is provided.

Key responsibilities

· Work NAM hours to offer support coverage to both EMEA/Americas regions
· Efficient handling of internal support tickets and maintaining SLA, KPI’s and stakeholder satisfaction
· Timely resolution of software-related issues across Microsoft 365 suite, Plunet Business Management System, XTM Cloud – Translation Management System, ESET Endpoint Manager, Adobe, TeamViewer
· Support with resolving potential network issues affecting our global offices by liaising with the relevant providers
· Running regular checks on systems and data security to ensure system performance and SLA's are met
· Completion of any other department-specific tasks, as requested and instructed
· Resolution of all tech (both hardware and software) support tickets within agreed SLA
· Asset management - Updating and maintaining accurate register of global hardware and software resources

Competency requirements

· Be a team player and work together with everyone
· Willing to be flexible and have an adaptable nature
· Be friendly and have a positive work attitude
· Naturally curious to improve processes and systems
· Positive results focused
· Able to manage stakeholders at various levels
· Always striving to add value and be passionate about what you do

Why Global Lingo

Global Lingo is certified with Great Place To Work, where 90% of employees at Global Lingo say it is a great place to work compared to 57% of employees at a typical U.S.-based company. 100% of our employees agree that:

  • Management is approachable, easy to talk with.
  • I am given the resources and equipment to do my job.
  • Management shows appreciation for good work and extra effort.
  • Management recognizes honest mistakes as part of doing business.
  • We celebrate people who try new and better ways of doing things, regardless of the outcome.

In 2023 we were also awarded the Best Employers in Localisation Awards (BELA) ‘Best Language Service Provider for Career Progression’ award. BELA works to celebrate the very best employers within the Language Services industry from around the world.

img-Bela-logo

In addition, to our globally recognised efforts in employee wellbeing, we also offer:

  • Competitive compensation plan
  • Implemented strategy for personal development plan
  • Flexible working policy
  • Constructive and consultative working environment
  • Benefits plan

*Our benefits plan varies according to the country you are in, so please reach out in case you have any questions.

Are you ready for a new challenge?
Apply today!

Apply online

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Certified as a Great Place To Work

Everyone who works at our offices knows what a great working environment and culture we have. But it’s always nice when the effort we put in gets recognised.

You can find out more on our Great Place To Work profile.