As part of our ISO 9001:2008 Quality Management accreditation we constantly monitor our customer service levels by asking all our clients to complete a very short questionnaire at the end of every project we deliver.

On each one we ask them to score out of 10 (10 being excellent, 0 poor) on these questions:

  1. How would you rate the quality of the services Global Lingo provided to you?
  2. Did the customer service match your expectations?
  3. Would you recommend Global Lingo’s services?

We’ll we’ve just checked the levels and at the moment we’re scoring 9.2 out of 10 for both questions and 100% on recommendations.

We’re all really pleased because last time we reported on it was at 8.91 and while that was great, the increase shows that our clients think we’re doing a great job.

Here’s just a small example of the feedback we receive.

I always find the customer service at Global Lingo impeccable. Everyone is efficient, and always very helpful and polite. I have never had any issue with them, and if there is something, it is always resolved quickly, and without fuss. I would use them again and again, they are the first translation company I go to, I don’t need to look elsewhere!

I enjoy the simplicity of the service. I send a brief email to Beatriz, I receive a response within 30 minutes confirming the job can be done. A quick turnaround is possible for an extra fee which is a great option to have. My experience of other translation services is that often it can take 2-4 hours simply to be told that there isn’t anyone to do the translation for 2 days!

I was impressed personal service from the receptionist onwards. Marian had a creative approach and a desire to complete my slightly left field project.  I don’t know if you are all equity partners but everyone I spoke to came across as an owner of the business.  Will be back for more!