About Global Lingo

Global Lingo partners with organizations around the world in delivering fluent communications to internal and external audiences, ensuring that their content is accurate, consistent, and culturally relevant in multiple languages. Using an integrated content management platform, Global Lingo protects the security of the information and supports all English and non-English language needs. 

Global Lingo’s content expertise spans all industries including Market Research, finance and banking, Learning and Development, Legal, PR and Telecoms and web-conferencing, and all levels of government and intergovernmental agency.

Main Purpose of Job

Reporting to the Chief Operating Officer, the Employee Experience Manager will be responsible for ensuring that all employees have a positive working experience whilst working at Global Lingo. You will be an energetic and passionate individual responsible for the life-cycle of every employees experience at Global Lingo ensuring employees feel valued and invested in their work. From initial recruitment through to exit, the Employee Experience Manager is integral to the positive impact every individual can contribute to driving Global Lingo.

Job Responsibilities

Including but not limited to:

  • Coordination of global recruitment needs including advertisements, pre-employment checks and pre-employment information
  • Ensure a comprehensive but effective onboarding process is in place including scheduling of onboarding plans
  • Coordination and direction of global employee engagement activities working with the Regional Managers
  • Collaborate with the company’s internal stakeholders so that organizational policies are effective and are correctly carried out
  • Creating and implementing employee feedback surveys for Senior Leadership Review
  • Development and implementation of the employee rewards program to acknowledge outstanding performance and work anniversaries
  • Coordination of the company corporate social responsibility activities
  • Enhance our Employer Brand in partnership with Marketing including obtaining industry recognition and employer awards
  • Work with our global payroll partners to administer the preparation of global payroll for review by Chief Operating Officer
  • Management of all employee administration and the HR platform owner
  • Manage the company’s employee wellbeing agenda – Creating a proactive approach to wellbeing in the company in order to drive physical and mental wellbeing
  • Promotion of company brand, culture and values ensuring them to be guiding principles of all of our global employees

Success Criteria: Measured through KPIs and Objectives

  • Effective employee processes (recruitment, on boarding, induction, payroll and offboarding)
  • Engagement is regularly measured through the annual employee survey and presented to executive management
  • Actions are suggested, initiated and tracked to consistently improve employee engagement
  • Engaged employees measured through participation rates in organized events
  • Regular employee feedback about how the Employee Experience Manager role meets their expectations

About you

  • General administration experience
  • A minimum of a bachelors degree (or equivalent) within business administration
  • CIPD qualification considered a plus
  • Excellent written and verbal communication
  • Excellent organisation skills
  • Ability to effectively recruit in a fast-paced, high performance international environment
  • Experience in sourcing candidates through sourcing strategies (i.e. networking, social media, career fairs,
    direct headhunting) to maintain a strong candidate pipeline
  • Understands the importance of a company culture and can promote and develop in line with the company
    standards
  • Able to motivate others and assist in creating a workforce motivated to give 100% within the workplace
  • Ability to build relationships with all stakeholders within the organization
  • Proficient in communicating effectively to all stakeholders both in-office and remote as across all levels in the
    organization
  • Able to maintain HR records accurately
  • Able to coordinate with payroll providers to ensure accurate and on-time payments of payroll

Competence Required

  • Passionate about people and able to influence others
  • Detail oriented, pro-active and innovative thinker and doer
  • Efficient problem-solving ability
  • Solid work ethic, self-motivated and a genuine team player
  • Ability to work under pressure and meet deadlines
  • Able to effectively communicate to organizational management the importance of listening to employees and
    making improvements

Global lingo is an equal opportunities employer and welcomes applications for all eligible candidates.