Salesforce Administrator

UK, Romania, Egypt

 Job Title: Salesforce Administrator
Reporting to: Global Process & Technology Manager
Location: UK, Romania, Egypt
Type of employment: Permanent, Full Time
Experience: 3+ years of Salesforce experience

Who We Are

Global Lingo is an ambitious and fast-growing professional Language Service Provider, with offices in the UK (Global HQ), USA, Romania, Singapore, Australia and Guatemala. We have a commitment to being a caring, open and inclusive company. We are agile and have a can-do attitude, which puts client service and quality at the absolute forefront of everything that we do.

The Role

We seek an organised, experienced Salesforce Administrator who has proven experience with Salesforce on a user level as a minimum. The ideal candidate will have some prior administration level experience of Salesforce. In this Salesforce Administrator role we expect strong levels of time management and excellent communication skills. As well as technical knowledge we are looking for someone capable of establishing and maintaining relationships with internal teams and clients in order to remain apprised of direction and Salesforce status. This individual should also be keen to learn about and stay well informed of new features/uses of Salesforce.

If you are an experienced Salesforce user with a drive to find new ways to use programmes and organise business assets, Global Lingo is a fit for you!

Education and Experience

Essential

  • Minimum of 3 years experience working with Salesforce and related products
  • Proven experience in manipulation of raw data and presenting it in a structured and visual format
  • Excellent spoken and written communications
  • Excellent organisation skills
  • Adaptable and quick to learn, with a strong motivation to improve and develop own skills
  • Ability to articulate complex technical topics to a non-technical audience
  • Process-driven approach
  • Strong IT skills, particularly in MS Excel at intermediate or advanced level
  • Ability to write and maintain documentation
  • Keen eye for detail and analytical skills
  • Ability to prioritise conflicting needs of the business and internal users

Desirable

  • Bachelor’s degree or equivalent in any field
  • Salesforce Certification
  • Experience of Salesforce CRM configuration, including the use of workflows, process builder, validation rules, profiles and permissions preferred
  • Proven experience of providing technical administration with Salesforce.com

Key Responsibilities

  • Ensuring optimal performance of the Salesforce system
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups
  • Importing sales department leads, contacts, and other data
  • Monitor data integrity to maintain an overall high-level of data quality
  • Maintaining the sales cloud, as well as building custom reports and dashboards
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Evaluating and installing new Salesforce releases, as well as providing training and support
  • Preparing reports for sales and other departments
  • Work with internal teams to collect information on any current technical issues and troubleshoot them as appropriate
  • Ensure adherence to data regulations such as the GDPR
  • Liaise with third party software providers to ensure data transfers are seamless and accurate

Defining Success

The Sales Force administrator will be integral to ensure the company maximises its investment in using SalesForce as a CRM. You will be able implement meaningful change to the platform and continously improve/maintain Global Lingo’s use of Salesforce.

Key Competencies

  • Ability to clearly communicate detailed information both verbally and written
  • Ability to function in a face paced environment
  • Ability to gain quick fluency on technologies used by clients in various industries
  • Ability to troubleshoot technical issues
  • Ability to work well independently as well as in a team
  • Analytical problem-solving and troubleshooting skills
  • Desire to drive process and efficiency improvements
  • Excellent interpersonal skills in a culturally diverse environment
  • Proven time management skills
  • Some foreign language skill preferred

Why Global Lingo

  • Competitive compensation plan
  • Flexible working policy
  • Constructive and consultative working environment
  • Benefits plan

*Our benefits plan varies according to the country you are located in, so please reach out in case you have any questions.

Are you ready for a new challenge? Apply today!

Certified as a Great Place To Work

Everyone who works at our offices knows what a great working environment and culture we have. But it’s always nice when the effort we put in gets recognised.

You can find out more on our Great Place To Work profile. 

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