About Global Lingo

Global Lingo is continuously growing and we are looking to expand our Romania team. We are a young and vibrant company specializing in both Transcription and Localization services and we’re looking for a new team member for our Professional Writing Services team.

Main Purpose of Job

Providing dedicated expertise to a small number of clients on transcription projects.

Job Responsibilities

Including but not limited to:

  • Manage a small number of on site, remote, and audio/video transcription and minute-taking projects from inception to delivery, ensuring quality, service delivery, and cost control at all times
  • Manage all projects using our bespoke business management system, Glozone.
  • Take client orders and establish a scope and budget for each project, in line with Global Lingo’s established processes and expectations
  • Ensure a full understanding of each project at the time of confirmation, seeking additional information and guidance where necessary
  • Assign appropriate transcribers, writers, minute takers, and editors to projects, ensuring quality and cost control
  • Ensure the delivery of all projects on time and to the quality expected by our Company and clients
  • Report problems, issues and client complaints to the Head of Department for resolution and ongoing improvement
  • Meet margin, resourcing, and quality targets on a monthly, quarterly and annual basis

Success criteria:

  • Quality, delivery, use of resources, cost control (all measured in KPIs)

About you

  • Educated to at least Diploma/Bachelor’s degree level (ideally in English / Foreign Specialised Languages)
  • Fluency in English
  • Project Management Experience required for PM and Senior PM level, not required for PMO level.

Required

  • Exemplary written and verbal communication skills
  • A proactive attitude
  • Time-management and an ability to prioritise a high volume of work
  • Excellent eye for detail
  • An interest in current affairs and a desire to learn more about a range of subjects
  • Good IT skills
  • Problem solving ability
  • Customer service skills
  • Ability to work calmly, efficiently, and independently in a very fast-paced environment, often with ever-changing requirements