About Global Lingo

Global Lingo is continuously growing and we are looking to expand our London team. We are a young and vibrant company specialising in both Transcription and Localisation services and we’re looking for a new team member for our Translation and Interpreting team.

Main Purpose of Job

To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that resources are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To ensure that resource/quality issues are escalated in a timely fashion to the departmental managers and to the EMEA TIS Manager.

Job Responsibilities

Including but not limited to:

  • Delivery of projects to client’s expectations achieving targeted levels of profitability
  • Compilation of estimates and proposals for approval, including notes section
  • Production of project schedules and updating and maintenance where required.
  • Close financial monitoring and control of projects through budgets, invoicing and change orders.
  • Risk assessment and strategic planning of activities to minimise potential issues.
  • Effective verbal/written communications with clients, Freelancers and internal team members
  • Adhering to Global Lingo process
  • Hosting and leading conference calls with clients and team members
  • Accurate filing and housekeeping of all project related materials
  • Identification of project/process improvement opportunities and escalating to EMEA TIS Manager.
  • Holding regular project meetings, documenting these and distributing minutes/actions to the team.
  • Maintenance and updating of invoicing information and ensuring timely and final invoicing

Success criteria:

  • Profitability of projects as identified by budgets
  • Client satisfaction levels assessed by feedback and manager feedback
  • Numbers and levels of quality issues
  • Effectiveness in improving client processes and business retention.

About you

  • Educated to Diploma Level in either business or localization/linguistic related
  • Minimum of 2 years’ experience as project manager, preferable in the localisation industry.
  • Excellent written/verbal communication and presentation skills
  • Good Microsoft Office and Internet knowledge
  • Ambitious and with a desire to learn and progress
  • Analytical and structured problem-solving abilities
  • Be self-motivated
  • Be customer oriented

Desirable

  • Ability to speak a non-English language
  • Flexibility and the ability to travel
  • Must be able to work with CAT tools