About Global Lingo

Global Lingo partners with organisations around the world in delivering fluent communications to internal and external audiences, ensuring that their content is accurate, consistent, and culturally relevant in multiple languages. Using an integrated content management platform, Global Lingo protects the security of the information and supports all English and non-English language needs.

From documenting confidential HR meetings (in summary or verbatim form); professionally minuting Board Meetings; transcribing, translating and subtitling webcasts, conference calls and live presentations; engineering and translating digital Learning programs; analysing language for litigation and arbitration cases and localizing international marketing and PR material – Global Lingo ensures that communication delivers the right impact in its chosen language.

Global Lingo’s content expertise spans all industries including Finance and Banking, Learning and Development, Legal, PR and Market Research, Telecoms and Web-conferencing, and all levels of government and intergovernmental agency.

Main Purpose of Job

Global Lingo are looking for an experienced Account Manager to:

  1. Build relationships and maintain spend with some of our key accounts, and 
  2. Strategically grow the revenue generated from these accounts through a mix of cross-selling  to new departments, upselling by offering a wider selection of our services and technology, and new business prospection, uncovering new divisions and geographies with requirements.  

Based in our Global Headquarters in London, the Account Manager will work alongside the existing EMEA sales and account management team. There is an expectation to travel to see our UK and mainland European clients, as required. 

Job Responsibilities

Including but not limited to:

  • For each allocated account identify key contacts and increase frequency of communication between Global Lingo and the customer, working to maintain and improve the existing relationships with clients.
  • Work to maintain spend retention from existing client contacts, while proactively driving growth of revenue through new divisions and departments with which Global Lingo have not previously worked. Look for both upselling and cross-selling opportunities to increase Global Lingo’s share of customer spend.
  • Book, prepare for, and attend meetings with clients, with a clear agenda and objectives of meeting planned in advance. Meetings will include review meetings held quarterly and bi-annually, as well new business meetings with new divisions, departments, and contacts.
  • Record calls, meetings and correspondence for each customer in the CRM (Salesforce) and keep contact details updated.
  • Assess, prepare and complete proposals and responses for tenders, RFIs, RFPs, and other formal tendering processes.
  • For those allocated accounts with multi-year contracts work in advance of the contract end date to negotiate contract extensions.
  • Attend trade shows and conferences during which meetings with clients can be arranged, as well industry knowledge increased through attendance to seminars and workshops.
  • Attend weekly internal sales meetings presenting progress and prior week’s activities/opportunities.
  • Take ownership of customer issues and follow problems through to resolution, working with the Quality Manager and relevant Project Manager as needed.

About you

  • Excellent communication skills, both written and spoken, with ability to discuss complex topics and projects with clients as well as internal stakeholders.
  • Self-motivated and commercially minded, able to see the big picture of how personal objectives and goals will play a role in the wider company’s objectives.
  • Experience working to KPIs (weekly, monthly, and quarterly), including calls, meetings, and revenue KPIs.
  • Good telephone manner, and willing and happy to make calls to clients and new contacts.
  • Business Acumen and financially literate, ability to present forecasted revenue, discount and margin information, and other financial information in Excel in an easy-to-understand manner.
  • Microsoft Office Tools
  • Appetite for learning and trying new ways of working based on what’s most effective and what the goals are.
  • Results oriented, with a positive “can-do” attitude.

Desirable

  • Previous account management experience within the Language Services Industry is essential (2-3 years)