Andrew Trotter, Managing Director and Founder of Global Lingo, reflects on the changes and developments at the company over 2011 and looks forward to the New Year.

New project management system for transcription, translation and interpreting

We began the year with the launch of our new project management system, GLOzone. GLOzone is fully up and running, and helping project managers and sales people alike to organise their daily work and help deliver accurate language projects to our clients on time and in budget.

GLOzone, is a complete system dealing with all Global Lingo’s operations. From the initial contact with the client in the CRM section, through to quotation and integration with Translation memory, handling of all aspects of the project, supplier liaison, client invoicing and financial and sales forecasting.

We’re constantly developing and adding new functionality to the system to ensure that we keep at the cutting edge of technology and provide our clients with the best possible service.

Global Lingo Singapore – open for business

I spent close to a month out in Singapore in January and February, and came to the conclusion that it would be the location for Global Lingo’s first international office. Singapore is officially the easiest place to do business in the world, according to the last three annual World Bank surveys. I see it not only as a burgeoning economy and a hub for a large proportion of the world’s multinationals, but also as a gateway to the rest of South-East Asia, including the mighty China.

The Global Lingo Singapore office opened in May, with three full time staff to begin with. The idea in the long run is for Singapore to develop its own client base, whilst acting as a valuable support to our UK team. Already, our Singapore office has gained some great new clients, such as Rentokil Initial and Cisco.

The opening of our Singapore office is a very exciting step in the history of our growth and I hope it will be the first of many international office openings over the next few years.

Amazing growth and new offices

Our headcount almost tripled in 2011, from twelve staff in January, to 30 by the end of the year. We now have one of the most talented teams of sales and project managers in the language industry and this reflects itself in the constantly high customer service scores we receive from our clients.

To take account of this growth we’ve expanded our offices in Leeds and opened a new London office. Based on Queen Victoria Street in the heart of the ‘City’ it is the perfect place to ensure that we continue to offer an impeccable service to our clients no matter where they are based.

A big thank you

It only remains for me to thank all the members of the Global Lingo team who’ve worked so hard over the last 12 months to ensure that all the expansion and growth has been possible. I’d also like to thank all our clients for their continued support, we all look forward to helping you with your language projects throughout 2012 and beyond.